Frequently Asked Questions

Do you ship internationally?

Yes! We ship internationally but there are certain countries we do not ship please contact us via our contact page section for more information.

How long does shipping take?

Orders that enter our system before 3PM EST Mon-Fri are processed the same day.
Once an order is accepted, it typically ships out within 48hrs.
Depending on your location, orders arrive within 7 to 12 business days*.
From Order to Delivery, expect 7 to 12 business days.
some destinations might take a little longer shipping times.
*Holidays require additional transit time*

Where can I track my order?

Customers can track their order via the order status page found in the order confirmation email.

I did not get a tracking number, what do I do?

If you did not get a tracking number after 7 business days of placing your order you can simply email us and we will gladly sort out any issues.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully. However, before your order being shipped, we will try our best to help you to revise your shipping address. So please make sure that your shipping address is right and if you have any question, please feel free to contact us at felexifitpro@gmail.com